1. How to Complain
Email support@vistalock.ng with your name, phone number, merchant or loan reference (if any), and a clear description of the issue. We aim to acknowledge complaints within 2 business days and provide a substantive response within a reasonable period.
2. Consumer Complaints
End customers with disputes about a financed device or repayment should first contact the merchant or dealer who sold the product. VistaLock will escalate internally where the platform is involved.
Nothing in this policy limits your rights under the Federal Competition and Consumer Protection Act (FCCPA) 2018. You may also refer consumer matters to the Federal Competition and Consumer Protection Commission (FCCPC) where applicable.
3. Merchant & Partner Complaints
Merchants, dealers, and agents should use support@vistalock.ng or their account manager channel. Settlement, KYC, or technical issues will be routed to the appropriate team.
4. Escalation & Regulatory Bodies
If you are unsatisfied with our response, you may request escalation to legal@vistalock.ng.
Depending on the nature of your complaint, you may also contact:
- Nigeria Data Protection Commission (NDPC) — personal data and privacy matters
- Federal Competition and Consumer Protection Commission (FCCPC) — consumer protection
- Central Bank of Nigeria (CBN) — payment services and licensed financial conduct, where applicable
Contact
Vistapro Limited (VistaLock) — RC: RC8204344
Rose wale filling station, 136 Lagos - Ibadan Expy, Iwo Road, Ibadan 121108, Oyo, Nigeria
Privacy & data rights: privacy@vistalock.ng
Legal: legal@vistalock.ng | Support: support@vistalock.ng
VistaLock website: https://vistalock.ng